Return Policy

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30-DAY RETURN POLICY

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Last updated: August 2024

Satisfaction Guaranteed

Policy Limitations

Refund Timelines

Return Process:

Currency Conversion And Bank Fees

Returns & Refunds

satisfaction guaranteed:

We offer a 30-day return policy for physical products purchased from our website, allowing for refunds, exchanges, or store credits under these conditions:

Damaged or Contaminated Packaging: Return products if the packaging is compromised upon arrival.

Defective Products: Return defective items.

Incorrect Items: Return items that are different from what was ordered.

policy limitations

This policy applies only to purchases made directly through our website. Items bought from other retailers are subject to those retailers’ return policies.

refund timelines

Within 14 Days: Notify us within 14 days of receipt to return the product for a full refund, including the initial delivery fee. Return shipping costs, which are non-refundable, will apply.

15 to 30 Days: Notify us after 14 days but within 30 days to receive a refund of the product price only. Initial delivery fees and return shipping costs are not refundable.

return process:

Contact Us: Within 30 days of receipt, contact our customer service by visiting our contact page. Provide your name, email, order number, and the reason for the return.

Return Authorization: We will respond within 3 business days with a Return Merchandise Authorization (RMA) form if your return meets our policy criteria.

Ship Your Return: Follow the instructions in the RMA form for packaging and shipping. Ensure the package includes tracking to avoid issues with lost or unverified returns.

Refund Issuance: We will process your refund within 14 days of receiving the returned item. Refunds are issued to the original payment method and may take an additional 3-5 business days to appear in your account.

currency conversion and bank fees

We do not charge additional fees for currency conversion. However, your bank may apply conversion rates or fees for international transactions, which are not our responsibility. For discrepancies in pricing, please consult your bank.